You can request a return by completing our returns form on the returns page. You will then receive an insured return label from DHL or our return address if you prefer to ship it yourself. Returns must be registered within 14 days of receipt.

Exchanges are not possible. If you'd like a different size or a different item, please return the product and place a new order through the webshop.

Yes, pre-order items may be returned according to our standard returns policy. This means you can return them up to 14 days after receipt, as long as the item is unworn, undamaged, and has the original tags attached.

Return shipping costs are your responsibility. If you purchase an insured DHL label through us, these costs will be deducted from your refund. Unfortunately, customers from Belgium cannot purchase a return label through us. Returns from Belgium must be shipped independently and via a carrier of their choice.

Once we have received and inspected your return package, we will send you a confirmation email and process the refund within 14 days.

Choose your favorite items, select the correct size, and add them to your cart. Then, go to your cart to checkout using one of the available payment methods.

First, check your spam folder. If nothing is there, please contact us at info@lunlux.nl . Don't forget to include your name and, if applicable, your order number.

Yes, at LunLux you can simply order without creating an account.

Unfortunately, we can't apply discount codes retroactively to an order you've already placed. You can, of course, return your order (according to our returns policy) and reorder using the discount code. Please note that you'll be responsible for paying for the return shipping costs.

A pre-order is a pre-order for an item that's not yet in stock but will arrive soon. You reserve the item in advance, ensuring it's reserved for you as soon as it arrives.

Yes, that's possible. Please note: if you place an order with both in-stock items and pre-orders, the order will only be shipped once the pre-order is received. If you want to receive in-stock items sooner, please place two separate orders.

We accept payments via iDeal, credit card, PayPal and other common payment methods in the Netherlands.

Payment will be debited immediately after your order is placed.

Orders are shipped within 1-3 business days. You will receive a track & trace code once your package has been shipped.

Yes, as soon as your order has been shipped you will receive a track & trace code by email.

The expected delivery time is always stated with the product. In most cases, pre-orders are delivered within three weeks. Often even faster. If it takes longer, we'll contact you.

In exceptional circumstances, a supplier may be unable to deliver an item (on time). In that case, we'll notify you immediately and refund the full purchase price.

If the delivery time differs unexpectedly, we'll notify you as soon as possible. You'll then have the option to leave the order as is or cancel it free of charge.

In some cases, you can pick up your order from us in Almere. This is only possible when it's convenient for us. We don't (yet) have a delivery address. Please contact us beforehand to discuss the options.

We sell both new and pre-loved designer children's clothing. Each product clearly states whether it is new or pre-loved.

We have a size chart for every brand we sell (except pre-loved). You can find it here . Still unsure? Feel free to contact us!

At LunLux, you'll find a unique range of children's clothing, including both new and pre-loved items. Pre-loved means the clothing has been previously worn by someone else, then carefully selected by us and offered again.

Pre-loved clothing is secondhand, but selected with care and love. The clothing has been checked for quality and is in good condition, ready to be worn again. Sometimes there are minor signs of wear or slight discoloration, but this is always clearly stated in the product description. We ensure that the clothing is presented clean and in good condition.

• It is sustainable: reusing clothing is better for the environment.
• It's affordable: beautiful brand items for a lower price.
• It is unique: you often find special items that you can no longer buy new.

Sometimes we also offer clothing that is new but was already owned by someone else (for example, as overstock or unused clothing from private collections). These items are also sold as pre-loved because they don't come directly from a supplier, but from a private individual or someone else. We always provide clear information about this as well.

• Minor traces of use, such as a light crease, sometimes a very small stain or a subtle scent.
• Original labels may sometimes be missing, we always mention this.
• We thoroughly check each item and ensure it is as neat as possible.

• New with tag:
Unworn and with the original price tag.

• New without tag:
Unworn, but without a price tag. It may have been washed before use, completely fresh and ready for a first outfit.

• As good as new:
Worn only a few times. Lovingly cared for and ready for a second round.

• Good condition:
Clearly worn with minor signs of wear. These are always honestly stated in the description.

Yes, we're always open to buying beautiful pre-loved children's clothes from private individuals. Click here for more information.

Orders can only be canceled if they haven't been shipped. Please contact us as soon as possible if you wish to cancel.

You can reach us via the contact form on our website or by email: info@lunlux.nl. Do you have an urgent question and can't get an immediate response by email? Feel free to try us on Instagram or TikTok. We might get back to you sooner.